Privacy Policy
Privacy Policy
James Burton Construction & Management Ltd
Last updated May 2026
Introduction
James Burton Construction & Management Ltd ("we", "us", "our") is committed to protecting the privacy of everyone who gets in touch with us or uses our website. This policy explains what information we collect, how we use it, and the rights you have in relation to it.
We are the data controller for the personal information we hold about you. This means we are responsible for deciding how and why your information is used. If you have any questions about this policy or the way we handle your information, please contact us using the details at the end.
Who we are
James Burton Construction & Management Ltd is a family-run building company based near Salisbury, Wiltshire, providing construction and related services to private clients, architects, and developers across south Wiltshire and the surrounding area.
Registered office: Unit 9, Town Farm Workshops Dean Lane, Sixpenny Handley, Salisbury, England, SP5 5PA Company number: 08993157
Website: www.jamesburtonconstruction.co.uk
Phone: 01725 557591
Email: office@jamesburtonconstruction.co.uk
The information we collect
When you get in touch with us through our website, by phone, or by email, we may collect the following information:
Your name, phone number, and email address. The type of project you are enquiring about, along with a brief description of what you have in mind. The location or address of the property concerned. Any other information you choose to share with us as part of your enquiry or during a project.
When you use our website, we may also collect technical information such as your IP address, browser type, pages visited, and the date and time of your visit. This is collected through cookies and similar technologies, which are covered further down.
How we collect your information
We collect information directly from you when you fill in our enquiry form, call us, send us an email, meet with us, or otherwise communicate with us about a project. We also collect information automatically when you use our website, as described in the cookies section below.
In some cases we may receive your details from an architect, designer, or other professional partner who is referring a project to us. Where that happens, we assume they have your permission to share your contact details with us for that purpose.
How we use your information and why
Under UK data protection law, we need a lawful basis for using your personal information. The bases we rely on are set out below.
We use your information to respond to your enquiry, prepare quotations, and discuss your project with you. The lawful basis for this is that it is necessary to take steps at your request before entering into a contract, or our legitimate interest in responding to enquiries from potential clients.
If you go ahead with a project, we use your information to deliver the work, manage the contract, communicate with you throughout the build, coordinate with any architects or other professionals involved, and carry out our follow-up reviews at twelve and twenty-four weeks post-handover. The lawful basis is the performance of our contract with you.
We use your information to meet our legal and regulatory obligations, for example in relation to building control, health and safety, tax, and accounting. The lawful basis is compliance with a legal obligation.
We may use your information to maintain our records, manage our business, and improve the services we offer. The lawful basis is our legitimate interest in running the business properly.
We do not send marketing emails or newsletters. If that changes in future, we will only do so with your consent and you will always be able to unsubscribe.
Who we share your information with
We keep your information confidential and share it only where necessary. The people and organisations we may share it with include:
Members of our team, including your dedicated project administrator and site manager. Subcontractors and trades working on your project, where they need the information to carry out their work. Architects, designers, or other professionals involved in your project, where you have asked us to liaise with them. Building control bodies, warranty providers, and certification bodies as required to complete your project. Our professional advisers, including accountants, solicitors, and insurers. Regulatory bodies or authorities where we are required to share information by law. IT service providers who support our systems and communications.
We do not sell your information to anyone, and we do not share it for marketing purposes.
How long we keep your information
We keep your information only for as long as we need it. Enquiries that do not lead to a project are generally kept for up to two years, after which they are deleted. Information relating to completed projects is kept for a longer period to meet our legal, contractual, insurance, and tax obligations, typically a minimum of twelve years after the project ends to cover the limitation period for construction contracts under the Limitation Act 1980.
Keeping your information secure
We take reasonable steps to protect your information from loss, misuse, and unauthorised access. Access to personal information within our team is limited to those who need it to do their job, and we use appropriate technical and organisational safeguards for the systems we rely on.
Where we use third party providers to store or process information on our behalf, we put agreements in place that require them to handle your information securely and only for the purposes we have agreed.
Transfers outside the United Kingdom
Most of your information stays within the UK. In some cases, information may be processed outside the UK by our service providers (for example, if we use cloud-based email or storage services). Where this happens, we ensure appropriate safeguards are in place so that your information continues to be protected to UK standards, for example through the use of approved contract terms or adequacy decisions.
Cookies
Our website uses cookies and similar technologies to help it function properly and to help us understand how visitors use the site. Essential cookies are needed for the site to work. Other cookies, including those used for analytics, are only set if you agree to them through our cookie banner when you first visit the site. You can change your preferences at any time through your browser settings.
Your rights
Under UK data protection law, you have a number of rights in relation to your personal information. These include:
The right to be informed about how your information is used, which is what this policy is for. The right to access a copy of the information we hold about you. The right to have inaccurate information corrected. The right to have your information deleted in certain circumstances. The right to restrict how we use your information in certain circumstances. The right to object to us using your information where we are relying on legitimate interests. The right to data portability in certain circumstances. The right to withdraw consent where we are relying on consent to use your information.
To exercise any of these rights, please contact us using the details below. We will respond within one month.
Complaints
If you are unhappy with how we have handled your information, please let us know in the first instance so we have the chance to put things right. You also have the right to complain to the Information Commissioner's Office, which is the UK regulator for data protection.
Information Commissioner's Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Helpline: 0303 123 1113 Website: www.ico.org.uk
Changes to this policy
We may update this policy from time to time to reflect changes in how we operate or in the law. When we make changes, we will update the date at the top of the page. If the changes are significant, we will let you know directly where appropriate.
Contact us
If you have any questions about this policy or the way we handle your information, please get in touch.
James Burton Construction & Management Ltd Phone: 01725 557591 Email: office@jamesburtonconstruction.co.uk